Customer Support Analyst
Posted
17 days ago
Work Type
Hybrid
Employment
--
Experience
Mid
No hiring manager or recruiter is identified for this role
Skills & Technologies
Job Description
What you'll doBecome a ThoughtSpot & Mode expert and provide Level 1 Support for customers via Virtual Meetings, Chat, and Email.Represent the customer voice as a member of cross-functional Bug prioritization meetings with the product, engineering, and design teams.Troubleshoot complex technical customer issues via E-Mail, Chat, and Virtual meetings.Contribute to Mode and ThoughtSpot Help Site documentation and the Knowledge bases. Partner with Engineering and Product in contributing to strategi...
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